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Dated: May 2018

1. Who is responsible for managing my information?

This website is owned and maintained by

Tensar International Limited

Units 2-4 Cunningham Court,

Shadsworth Business Park,

Blackburn, BB1 2QX

United Kingdom [on behalf of the Tensar group of companies ](“Tensar ”, "we" or "us").  For each territory the data controllers are as follows:- In the UK Tensar International Limited, Tensar Manufacturing Limited, Tensar Technologies Limited, TTC UK Holdings Limited, P.L.G. Research Limited, The Tensar Group Limited, Geopier UK Limited, Geopier Global Limited, and in relation to other territories, Tensar International s.r.o. (Czech Republic), Tensar International BV (Netherlands) Tensar International GmBH (Germany), Tensar International SARL (Spain), Tensar Polska Sp. Z o.o., Geologics BV and Tensar International SARL in France. 

This is our Privacy Notice and it explains how we collect, use, share and protect your personal data.

We are responsible for the collection and proper management of any personal information you give to us. We will keep your personal details secure and use the information you provide consistently with applicable privacy and data protection laws and the terms of this Privacy Notice.

2. What information do we collect?

The information we collect and hold is likely to include your name, email address, contact details, information about your organisation and any additional information we may need to help meet your specific requirements. 

We also collect website usage information and do this using “cookies”.  For further information about cookies and how we use them please see our Cookie Policy.

For those visiting our offices or factory we have limited CCTV in place for crime prevention and quality assurance purposes on our factory floor.  Further information is available from our reception on the day of your visit, or please ask your Tensar contact. 

3. How do we use your information?

The information you provide may be used in a number of ways, for example:

  • to enable us to manage and administer your customer experience with us;
  • to enable us to provide or purchase products and/or services to or from you and/or your organisation;
  • to share with suppliers in relation to the fulfilment of orders;
  • to answer questions you or your organisation may have/has raised;
  • to liaise with third parties who produce components of our systems to discuss proposed orders and to arrange delivery of ordered products to site;
  • to manage service queries;
  • to log gifts and hospitality in accordance with our corporate policies;
  • to enable us to process and respond to software, literature or training requests and product orders
  • to provide access to Tensar software via a dongle or online;
  • for statistical purposes when we evaluate our range of services;
  • for statistical purposes to evaluate success of our email campaigns and to track activity
  • to tell you about other products and services we think may be of interest to you (see below);
  • to tell you about events we think may be of interest to you;
  • to personalise repeat visits to our websites; and
  • to help us to provide details or information you may have requested.

4. On what legal basis will we process your information?

We will always process your personal information on lawful grounds and in particular on the grounds set out below:-

Performance of a Contract/Service

We will use your personal information to allow us to provide products and/or services requested by you or your company or to facilitate our purchase of goods/services from you or your business if you are our supplier

This information is likely to include your name, contact details, email address and payment details, information about your business and any additional information we may need to help meet your specific requirements

If you do not provide us with the information set out in this paragraph, then we may not be able to provide or purchase these products or services.

Legitimate Interest

We may use your name and contact details (which may include your address and email) to tell you about our own products, services, events, training or online tools which we think may be of interest to you. You can ask us to stop doing so at any time. We have adopted a double-opt-in procedure throughout our EU businesses to ensure that you are aware of the use being made of your data.  We may share your email address with Google and/or Facebook (acting as data processors) for them to use on our behalf in connection with the creation of marketing and promotion for us.

They may use this to serve targeted advertising/content to you via their platform. You can control what advertisements you receive via the privacy settings on the relevant platform.  Google and Facebook may also use socio-demographic information about you to identify other people like you, with similar business interests to present our marketing to. This socio-demographic information is not used for any other purpose nor shared with any other party.  No information about other individuals identified from these networks is shared with us at any time. 

We may collect details of your use of our website(s) to personalise your website journeys and improve your online experience.

We may use some of your personal information for statistical purposes when we evaluate our range of services and product offerings.

In the event that we buy or sell any business and/or assets which involve you as a business contact, we may disclose your personal data to the prospective buyer or seller of the business and/or assets

The above actions are done on the basis that these matters are in the legitimate interest of Tensar and its business.

Consent

We may ask your consent to share your name and contact details with selected third parties so that they can tell you about their products and services, events, and campaigns.

If you agree, we may also pass on your information, in certain cases, for the purposes of conducting a credit check if you are purchasing our products in a capacity similar to sole trader or on a personal basis.

You can withdraw your consent at any time.  Please write to us, email us or call us at the addresses given below. 

Legal Obligation

We may use and  disclose your personal data to the extent that we are required to do so for compliance purposes,  by law or regulation, by or to a law enforcement or taxation agency or for crime prevention purposes.

We may also carry out a due diligence check against your information using a third party online due diligence services provider to comply with Tensar’s regulatory obligations and internal policies.  If you are a proposed new business associate or a member of senior management of a proposed new business associate, we may ask for your full name, date of birth and city/country of residence to facilitate compliance due diligence checks in accordance with our Anti-Bribery and Anti-Corruption Compliance Policy, a copy of which is available on request.  We will also ask whether you have any previous government officials working for you or your company, and whether any of your employees, directors or owners have been suspended from serving as a company director, charged with any serious criminal offence or have been put on any sanctions or international watch list.

5. Who will you share my information with?

In order to provide you with the products and services that we supply we may share your information with:

  • credit/debit card companies, payment processors and credit insurance providers ;
  • ·our preferred insurance provider(s), health and safety adviser and consultants; and
  • ·other third parties who we may need to work with to deliver services or fulfil requests on your behalf, for example trade organisations, delivery companies, distribution partners or stockists.

We may also disclose your personal data without your permission in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise or defend our legal rights.

6. How do you manage my information?

We may from time to time appoint third party service providers and share information with companies within our corporate group , to help us manage efficient systems within the business. Some of these systems may for operational reasons be located in countries overseas including the USA.

We will only transfer your information to service providers who help manage our systems, or overseas (including outside the European Economic Area), where we are satisfied that this is lawful and that adequate levels of protection are in place to protect the integrity and security of any information being processed and in compliance with applicable privacy laws.

If we transfer your personal data to service providers and group companies outside the European Economic Area then we will always use a lawful method to do so. In the case of transfers to the USA this may be either pursuant to the “Privacy Shield” Programme or an agreement in a form approved by the European Commission. In the case of transfers to other countries outside the European Economic Area then this will be an agreement in a form approved by the European Commission.

You may ask for details on transfers outside of the European Economic Area by emailing: info@tensar-international.com    

 

7. Updating Your Details?

If you would like to change any of your preferences relating to the way in which we may use your information for direct marketing, then please update your user preferences on our website or send an email to:   info@tensar-international.com

Alternatively you can call us on:-  01254 262431 

8. How long will we hold your information for?

We have a system of retention periods in place to ensure that your information is only stored whilst it is required for the relevant purposes or to meet legal requirements. Where your information is no longer required, we will ensure it is disposed of or deleted in a secure manner.

9. Your rights

You have the right to ask us at any time:-

  • to confirm whether we hold any of your personal data;
  • to send you a copy of any personal data that we hold about you;
  • to correct any inaccuracies in your personal data and to add relevant details where the personal data we hold is incomplete;
  • to delete (to the extent possible) any of your personal data, where we are required by law to do so;
  • to stop or restrict processing your personal data, where we are required by law to do so;
  • to let you have a portable copy of the personal data we hold about you, where we are requiredby law to do so;
  • to stop processing any of your personal data that we process on the basis of our legitimate interests; and
  • to stop sending you marketing material. However please note that we may continue to send you technical or service related (i.e. non-marketing) communications, such as emails relating to the services we provide or products your company has ordered from us.

Where we have reached a decision that affects you by processing your personal data automatically then you have the right to speak to someone to discuss that decision.

Where we process your personal data on the basis that you have given us your consent to do so then you may contact us at any time to withdraw your consent

If you wish to exercise any of these rights, or wish to object to our use of your personal information, please write to us at the address given below.

Data Protection Co-ordinator

Tensar International Limited

Units 2-4 Cunningham Court,

Shadsworth Business Park,

Blackburn, BB1 2QX

Or by email to:  info@tensar-international.com    

10. Does the notice apply to linked websites?

Our websites may contain links to other websites. This privacy notice only applies to this website and to the websites of the Tensar group of companies so when you link to other websites you should read their own privacy policies.

11. When do you monitor telephone calls?

We may from time to time record telephone calls you have with our staff for training purposes and to improve the quality of our service.

12. How do we update this privacy notice?

We keep our privacy notice under regular review and we will place any updates on our webpage.

13. Who can I contact if I have queries about this privacy notice?

You can also contact us directly if you have any questions about our privacy notice or information we hold about you.

Please write to us at the address given below.

Data Protection Co-ordinator


Tensar International Limited,

Units 2-4 Cunningham Court,

Shadsworth Business Park,

Blackburn, BB1 2QX

Or by email to:  info@tensar-international.com         

Or call on: 01254 262431  

If you are dissatisfied with our handling of any complaint you also have the right to raise concerns with The UK Information Commissioner:  https://ico.org.uk